How Many Americans Dont Have Georgia Health Insurance Plans
In our economy today people are almost forced to buy the cheapest insurance policy available or have no insurance at all. People are skimping on coverage and will end up with a medical bill that exceeds the money they secured by having a cheap premium. I see this forevery single day as a health insurance sales agent. I have a few tips that can support you if you find yourself having a hard moment selling your policy or get the statement, “Im shopping for the cheapest price and will call you back later”. No sales person wants to hear this. Follow these tips and you will find that your sales will increase.
The Golden Rule:
Treat others as you can want to be treated. Always be respectful of your prospects no matter what age they are. Just using “please” and “thank you” can go a long way with people. Your customers are entrance to you for your opinion and help and they trust you to have their best interests in mind. Just think about how you would want a loved one treated if they were the ones out shopping for insurance. Would you want someone to be rude to your grandparents, parents, siblings or friends or treat them like they are dumb for asking doubts? I highly doubt it. The people you will be talking to are someones grandparents, parents, siblings and friends. Treat people as family. Your customer will feel much more comfortable and will open up to you if you are warm and welcoming to them. They will ask all of their questions instead of being afraid that if they ask you may perhaps act as if they should already know the answer. Insurance can be confusing to someone who hasnt had extensive training and it is a huge decision that they will type that will impact their quality of life.
Ask, Listen, Ask, Listen:
Always ask probing questions to find out what your prospect is looking for in an insurance policy and what they hunger to have to make the policy worth their money. Just asking questions isnt enough, you must listen carefully to their answers so you can better identify what you can do to help them. If you dont get an answer to your question that you understand then endeavor rephrasing the question except you understand their answer because you never want to assume anything. By asking questions and listening to the answers you will build trust with your prospect. They will be able to see that you are looking out for them and their needs. You show that you are concerned with their health needs and that you want to make sure that they get everything the deserve and need. This also helps retain your clients because they are not going to have to call you back beyond the policy has started to ask you questions that werent answered at the time of the sale. You will look like you are an intelligent agent who knows what they are doing and that is what people want. They want a professional, not someone who is just looking for a commission.
Listen for buying proofs:
By using the ask and listen tip you will quickly begin to pick up on buying signals. on every occasion your customer mentions things like “When I go to my doctor…” or “Do I pay my premiums on the first of the month” they are already putting each other into your policy. A more subtle buying signal is the customer asking about how they will do an enrollment. They are already thinking about the enrollment process in their minds and could possibly thinking about doing it that day if the process is effortless. Then you have your more obvious buying signal, the customer tells you they want the policy. If you sell policies in person then the buying signals are much easier to pick up on because you can read the customers body language, facial idioms and tone of voice better. Over the phone selling is a youthful more difficult because you only have a split second to pick up on the buying signal and get the enrollment process started before your customer starts to have second thoughts that may delay their decision. Always be quick to address these buying signals and get the enrollment process started.
Ask for the sale:
Youll never get everyplace in a sales career if you are unable to just flat out ask for the sale. Some people need that extra push, they need you to ask them for their affair. Dont be afraid to ask for the sale because you are worried they will say no. The worst they can do is say no and at least you will know that you tried to get that sale. If you hear a buying signal, dont wait, ask for the sale. If your customer tells you they arent sure then go back to the ask, listen, ask, listen to determine what they might be confused about or to determine if a different policy sounds better to them. Dont ever let your customer leave with questions or confused and never let them leave without asking for their business. Remember that if you are an agent in a call center or an agent that people choose to come to, these customers returned to you for a justification and they would not have called or come to you if they werent interested in what you are selling.
Match your prospect/customer:
Try to catch on to what kind of customer you are dealing with. Is it a person who likes to talk, listen, or think. If they like to talk then make sure that there isnt any awkward calm that might make them uncomfortable, if they are a listener make sure you give them key points that are appealing and tell them exactly what you are selling, if they are quiet or look like they are deeply concentrated on what you are telling them then ask them what they are thinking so you can make sure they are understanding everything you say. You have to think like your customer to understand them. Match your callers tone as well. If they speak slowly then you should too. If they speak loudly then they might have a hearing problem or a bad phone connection so you want to make sure that you are speaking markedly but not yelling at them. The only exception to this rule is if your customer is angry, never match an angry tone or else the situation may get hostile and both of you will lose out.
Be assertive but not pushy:
No one likes to be bugged or pushed around. Never try to force a customer into buying something they are confused about or unsure of. Think about the last time a telemarketer call your house trying to sell you something you know you didnt want. They try to hold you on the phone by not allowing you speak and never take no for an answer. I know that when I get these kinds of sales people I lose respect for the company they work for and will never consider buying their product or service. If your customer is unsure then make sure you clear up anything that may be confusing to them and if they are additionally unsure and dont want to buy anything yet then let them go. If you bug them about buying a policy they will probably feel threatened and will tingle you permanently off their list of companies to buy from. Being assertive by asking for the sale is all you need to do and if they say no then at least you know that you did everything you could do to help the customer.
Ive followed these tips in my career as a health insurance agent and Ive been very successful at closing the sale. I never push people into something they dont want and I let them make up their own minds about what they want. I always make sure that I answer all questions to the best of my ability and if I dont know an answer I make sure that I get it. I treat my customers as if they were family or friends and I am always well-mannered. If you make your customer feel like their needs are important to you and make them feel like they are going to be dealing with friendly people then they are more likely to go ahead and buy your policy instead of shopping around.